At Burch Bottle & Packaging, we pride ourselves on ensuring that orders are shipped correctly and with the utmost care! Once your shipment leaves our facilities in upstate New York, we rely on shipping companies to safely deliver the pallets or packages to you without any damage or breakage. Here is our guide to the shipping process and your role as the receiver when a shipment arrives.

UPS and FedEx Packages

All our products, such as our glass bottles and jars, will be packed with biodegradable peanuts. Included in your shipment you should also find a packing list with the items you received.

Look to ensure all items are in the box and correspond with your packing list. Check the shipping boxes thoroughly, as smaller closures and items may be buried deep in the boxes and peanuts.

Shipping carriers can be rough on our shipping boxes, but rest assured we take extra care to make sure they are packaged well and that we do our best to prevent damage and broken items.

Should you find that an item is missing, wrong, or damaged please reach out to our customer service team right away at info@burchbottle.com or 800-903-2830.

Do not open glass that is broken. We will do our best to replace or credit you for the damage to your items. Replacements will usually be shipped within 48 hours, and we will handle claims with the shipping carrier. Please note that we do not cover expedited shipping on replacement items.

LTL and Freight Checklist

When receiving our products via LTL (“Less Than truckLoad”) or truckload carrier, we take extra care to ensure your delivery goes smoothly. While damage during transit can happen, we do our best to use carriers that treat our shipments with care. The guidelines below will help make your LTL and Freight shipping a smooth process.

Before leaving our facility, pallets will be covered with a plastic pallet cover and wrapped completely. No part of the items on the pallet should be exposed when the pallets leave our facility.

For LTL orders we label each pallet with a large (8x10) label that says, “Attention Carrier/Do Not Double Stack/Do Not Break Down Skid”

We also use a tamper evident tape that says, “If Seal Has Been Broken, Check Contents” to help to deter any freight carriers from tampering with the pallet while in transit.

For a reminder, at the time of delivery, we also label at least one pallet per order with a large (8x10), yellow label that says, “Check Packing Slip and Freight for any Visible Damage or Missing Product before Signing Delivery Receipt/Any Damage or Missing Items Must be Noted on Delivery Receipt”.

Each pallet going out via LTL will also be labeled with an address label and a pro number to track the order. There will be one packing slip per order.

In order to ensure all items are delivered safely we will try to “work caps into the pallet” when applicable. We do this by pulling the layers of items on the pallet partially apart so that we can set the box(es) of caps down into the pattern of the layers of the pallet, flush with the top of the pallet. We do this to avoid having a box of caps placed directly on top of a flat pallet where it could potentially be knocked off the top of the pallet. When we do this, the box(es) of caps should still be visible at the top of the pallet.

When you receive your shipment, please thoroughly inspect everything you have received for damage, missing product, and correct quantities. Compare the packing list attached on the pallet to what you are receiving.

If a shipment appears to be damaged during transit, images and notes on the delivery receipt are required. If you sign for the shipment without noting damages and/or missing product, you have now accepted the shipment as-is. Burch Bottle will not be able to file a claim on your behalf.

Freight carriers can charge added fees for things such as:

-Call ahead—a call from the driver on the day of delivery

-Delivery appointment—scheduling a delivery window the day before delivery.

-Lift gate—allows a pallet to be lowered to ground level if there is no loading dock available

-Redelivery for missed shipments

-Residential location delivery

-Inside delivery and hand delivery—Removing product by hand from the truck or the driver moving the pallet inside your building

-Limited Access—Schools, hospitals, storage units, restaurants, farms, etc. Any delivery location where it is challenging for a full-size tractor-trailer to maneuver into position for unloading.