Burch Bottle FAQs

HOW CAN I PLACE AN ORDER?

There are a couple of different ways you can place an order through Burch Bottle:

Online
By Phone (Customer Service) (800) 903-2830
Monday thru Friday 8AM - 5PM EST
By Fax (518) 273-1846

WHAT ARE YOUR MINIMUM ORDER REQUIREMENTS?

We do not have a minimum order quantity. Feel free to order one case or one cap!

HOW DO I FIND PRICING?

Item pricing is found on each individual item’s description page. Please Note: Quantity discounts are available on larger, bulk orders.

DO I HAVE TO ORDER A FULL CASE?

Our glass bottles and glass jars are shipped in case quantities only, (except where noted). However, metal and plastic containers, as well as closures can be ordered based on your quantity needs.

HOW CAN I ORDER SAMPLES?

Please send us a note on our Contact Us page, or give us a call at (800) 903-2830 to speak with one of our knowledgeable packaging professionals. You can also "Submit a Case" within your account. You may request up to five (5) free samples for testing purposes. Mix and match any product when requesting your samples!

HOW DO I FIND A CLOSURE THAT FITS MY CONTAINER?

The "Compatible Products" section at the bottom of each product page is a general guide showing closure options for each container. If you have additional questions or need assistance, please give us a call at (800) 903-2830 to speak with one of our packaging professionals. We are available during business hours Monday-Friday 8AM-5PM EST.

I WANT OVERNIGHT SHIPPING. WHEN DO I NEED TO PLACE MY ORDER BY?

In order to receive next day delivery, please place your order by 12pm EST the day prior to delivery.

DO YOU ALLOW CUSTOMERS TO PICK UP ORDERS AT YOUR LOCATION?

Absolutely! Please note, 48 hours notice is required for any pickup orders.

DO YOU OFFER DISCOUNTS OR SPECIAL OFFERS ON YOUR PRODUCTS?

In addition to our low, wholesale pricing, we consistently run specials and markdowns on our containers and packaging items. Check out our Promos Page for free shipping options on certain items and discounted deals. Sign up for our email newsletter to be the first to know of flash deals and special discounts. Check out our Sales Pages for added savings under the category you are looking at. Example: Sales Page for our Glass Containers. Don't forget, we also offer deeper discounts on volume orders!

WHAT ARE THE MINIMUM QUANTITIES FOR CUSTOMIZED PRODUCTS?

Glass - minimums from 100,000 to 200,000 depending on size of the container (tooling costs are additional).
Extruded Plastic Items - minimums from 100,000 + (tooling costs are additional).
Injected Plastic Items - minimums from 500,000 + (tooling costs are additional).
Tins - minimums from 100,000 to 200,000 depending on size of the container (tooling costs are additional).

WHAT IS YOUR RETURN POLICY?

No item will be accepted for return without an authorization number (CO). To receive a (CO), please contact Customer Service (800) 903-2830 (Monday thru Friday 8AM - 5PM EST). Returns will be charged a 20% restocking fee. Credit will not be given for shipping & handling charges. Return shipping is the responsibility of the customer. ALL returns must be made within 30 days of receipt by customer and items must be in new condition for credit to be issued.

HOW CAN I SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE?

We would be happy to answer any potential questions or inquiries you may have! Feel free to call a customer service rep at (800) 903-2830, or submit a Contact Us Inquiry. You can also reach out to us via Live Chat during regular business hours.

WHERE ARE YOU LOCATED?

We are conveniently located in Upstate NY’s Capital Region. Our address is 428 Corinth Rd, Queensbury, NY 12804.